Delivery, Exchanges & Returns
1. DELIVERY TIMES
The delivery time in indicated below, according to the shipping destination :
Zone 1 : France, Germany, Italy, Luxembourg, Monaco, The Netherlands, Spain, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Portugal Sweden, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Rumania, Slovakia, Slovenia, Slovenia, Switzerland : 2 days delivery time
Zone 2: Croatia, Cyprus, Malta, Norway, United States, Hong Kong, Singapore, United Arab Emirates : 3 days delivery time
Zone 3 : Canada, Egypt, India, Japan, Malaya, Philippines, South Africa, South Korea, Thailand, Australia, Bahrain, Chili, Jordan, Kuwait, Oman, Puerto Rico, Qatar, Saudi Arabia : 4 days delivery time
Zone 4 : Brunei, New-Zealand, Venezuela : 5 days delivery time
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time (in working days) starts from the moment an order is placed into our shipping partner’s hands. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
2. TAXES & DUTIES
Taxes and duties are calculated according to your shipping destination. French VAT will be applied to orders dispatched within EU destinations. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis: Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.
3. EXCHANGES & RETURNS
Returning an item couldn’t be easier. You have 14 days from the date you received your order to exchange or return. To exchange or return an item, simply email firstname.lastname@example.org. Items must be returned in perfect condition, unused and undamaged in the original 0.88 packaging. In case of an exchange, the new items will be sent without additional costs. Please return your items using any secure means and against signature at :
100 rue d'Aboukir
Please note that if you are based outside the EU you may need to pay taxes and duties on the returns.
Your refund will be credited to the original payment method. Shipping costs are non-refundable. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.